Executive Overview sessions are designed to introduce Executives and Senior management levels to the ITIL Framework, and how it can initiate, improve or enhance an organisation's internal common understanding.

They may be used as an enabler towards gaining agreement for an ITIL based strategy or to increase the depth of knowledge and commitment in a more mature environment.

The Executive Overviews can be delivered in a variety of formats providing a high level view of ITIL and incorporating discussions of the effects it would have on the organisation's participants.

Audience

This program is for Executives and Senior Management who:

• Need to understand the value associated with service improvement initiatives based in the ITIL Framework.
• Are working in any aspect of IT Service Management.
• Need a greater awareness of IT Service Management best practice.
• Are implementing or would like to implement one or more of the ITIL Service Management based processes, in an IT environment.
• Intend to acquire knowledge of the ITIL framework.
• Are an IT customer and require an understanding of how service support and delivery are best achieved and/or improved.

Topics that can be included:

• Understand ITIL - what is it, where it comes from, ITIL goals, organisational benefits, and who uses the framework.
• Discuss the role of IT and the Service Management Culture vs System Management.
• Current business perception of IT vs ITIL approach for alignment of IT processes to business requirements and needs.
• Recommendations for effective process design / engineering.
• Recognize the importance of process relationship, the common language of ITIL, and producing decision making management information.
• High Level overview of the ITIL framework.
• Discuss / understand critical success factors for the implementation of ITIL based process.
• Review recommended elements, steps and lifecycle to be considered in implementing ITIL best practice.
• Organizational involvement, commitment and management in achieving best practice.
• Establishing an IT Service Management improvement programme.
• Service improvement programme success factors.
• Performing Process Gap Analysis.

To discuss your specific requirements in more detail.
Please Contact Us.

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