New Training Schedule
New expanded public schedule now available at Resource-Training.com
ITIL Managing Across The Lifecycle
Course Code: IT3MAL
Duration (Days): 5
ALL COURSES HAVE BEEN TRANSFERRED TO OUR NEW DEDICATED TRAINING SITE:
Resource-Training.com
If you have not been redirected please CLICK HERE for all course details, dates,enquiries and bookings.Overview
This certificate completes the Lifecycle and Capability Streams by focusing on the ancillary knowledge required to implement the lifecycle and manage the necessary skills associated with the use of the lifecycle practices.
This certificate is required in order to be awarded the ITSM Diploma and can only be taken once a student has amassed 17 points.
Successful completion of this module will gain you the final 6 points required for your ITIL ITSM Expert Diploma.
Topics covered include:
- Introduction to IT service management business and managerial issues
- Managing the planning and implementation of IT service management
- Management of strategic change
- Risk management
- Managerial functions
- Understanding organisational challenges
- Lifecycle project assessment
- Understanding complementary industry guidance
