New Training Schedule
New expanded public schedule now available at Resource-Training.com
ITIL Service Lifecycle: Service Strategy
Course Code: IT3LSS
Duration (Days): 3
ALL COURSES HAVE BEEN TRANSFERRED TO OUR NEW DEDICATED TRAINING SITE:
Resource-Training.com
If you have not been redirected please CLICK HERE for all course details, dates,enquiries and bookings.Overview
This certificate module is designed for those individuals who are seeking a better grasp of the business fundamentals that drive the need for IT services and to justify IT service investments. The service strategy certificate exposes those individuals to the essential aspects of marketing, finance, operations and organisation management that are useful to appreciate the concerns of their business counterparts, within a service management context.
Successful completion of this module will gain you 3 points towards your ITIL ITSM Expert Diploma.
Service Strategy is aimed at:
- Individuals who require a deeper understanding of the ITIL Service Strategy element of the Service Lifecycle – and how it may be implemented to enhance the quality of IT service management within an organisation
- IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking a deeper understanding of the functions and processes of service strategy
- Individuals seeking to gain the ITIL Expert in IT service management certification
Course outline
- Leading discussions in service strategy.
- Defining services and market spaces.
- Conducting strategic analysis.
- Applying financial management.
- Managing demand.
- Driving strategy through the Service Lifecycle.
- Understanding critical success factors and risks.
