New Training Schedule
New expanded public schedule now available at Resource-Training.com
ITIL Service Lifecycle: Service Operation
Course Code: IT3LSO
Duration (Days): 3
ALL COURSES HAVE BEEN TRANSFERRED TO OUR NEW DEDICATED TRAINING SITE:
Resource-Training.com
If you have not been redirected please CLICK HERE for all course details, dates,enquiries and bookings.Overview
Successful completion of this module will gain you 3 points towards your ITIL ITSM Expert Diploma.
The target group of the ITIL Service Operation certificate is:
- Individuals who require a detailed understanding of the ITIL Service Operation phase of the ITIL Core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
- IT professionals working within or about to enter a service operation environment and requiring a detailed understanding of the processes, functions and activities involved.
- Individuals seeking the ITIL Expert Diploma in IT service management
This may include, but is not limited to, CIOs, senior IT managers, IT managers and supervisors, IT professionals and IT operation practitioners.
Course outline
- leading discussions on service operations.
- service operations principles.
- service operation processes.
- incident management.
- event management.
- problem management.
- access management.
- request fulfilment management.
- common service operation activities.
- organising service operation functions.
- technology considerations.
- implementation considerations.
