In December 2005, BS 15000 became an International Standard: ISO 20000 published in two parts.

• ISO/IEC 20000-1:2005 IT Service Management Specification
• ISO/IEC 20000-2:2005 IT Service Management Code of practice

At the core of ISO 20000 is an integrated framework for delivering and managing IT services to the customer. The standard is based on the best practice foundation of the IT Infrastructure Library (ITIL). ISO 20000-1 introduces a service culture, providing ways of working that deliver services that meet defined business requirements and priorities in a manageable way.

It also:

• Specifies a number of closely related service management processes
• Identifies that relationships exist between these processes, and that these relationships will be dependent on their application within an organization
• Provides guideline objectives and controls to enable an organization to deliver managed services

We offer support to organisations looking to achieve ISO2000 accreditation linked to assessment capabilities of other tools, both freely available and licensed, and directly referencing the ITIL framework to the ISO standard.

To discuss your specific requirements in more detail.
Please Contact Us.

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